Privacy and personal data policy

1. Introduction

Welcome to the Privacy Policy of CODEAM LLC, the provider of VPN services. At CODEAM, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our commitment to safeguarding your data and provides details on how we collect, use, disclose, and protect your information when you visit our website and use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. Your use of our services is subject to the terms and conditions set forth in this policy.

We encourage you to carefully read this Privacy Policy to understand how we handle your personal information. If you have any questions or concerns about our privacy practices or your data, please feel free to contact us at the email address provided in this policy.

Your privacy matters to us, and we are committed to maintaining the highest standards of data protection to ensure that your personal information remains secure and confidential.

Thank you for choosing CODEAM LLC for your VPN service needs.

2. Information We Collect

At CODEAM LLC, we are committed to maintaining your privacy and ensuring the security of your personal information. To provide you with our VPN services and improve your experience on our website, we collect the following types of information:

a. Personal Information:

• Email Addresses: We collect email addresses to facilitate communication with our users, manage user accounts, and provide important notifications related to your account and our services.

• Payment Information: For users who choose to subscribe to our premium services, we may collect payment information. Please note that we do not store or have access to sensitive payment details such as credit card numbers. Payment information is securely managed by our trusted third-party payment providers.

b. Connection Logs:

We want to emphasize our strict "no logs" policy. We do not collect or store any connection logs, browsing history, or data regarding your online activities. Your privacy and online anonymity are our top priorities, and we are committed to providing a secure and private browsing experience.

We value the trust you place in us when using our services, and we take the protection of your personal information seriously.

3. How We Use Your Information

At CODEAM LLC, we respect your privacy and are committed to using your personal information responsibly. This section explains how we utilize the information we collect to provide our VPN services and enhance your experience on our website:

a. Account Management:

We use the personal information collected, including your email address, for the following purposes:

• Account Creation: We collect and use your email address to create and manage your account, ensuring the security and functionality of your profile.
• Customer Support: Your email address may also be used to provide customer support and assistance with any account-related inquiries or issues you may encounter.

b. Payment Processing:

For users who opt for our premium subscription services, we may collect and process payment information to facilitate secure transactions. It's important to note that we do not retain or have access to sensitive payment details, such as credit card numbers. The handling of payment information is governed by the privacy policies of our trusted third-party payment providers.

c. Communication:

We may use your email address to communicate with you about our services, including:

• Important Updates: We will inform you about important updates, changes to our policies, and any service-related announcements that may impact your user experience.
• Promotional Offers: Periodically, we may send you promotional offers or marketing materials. You have the option to opt out of receiving promotional communications at any time.

d. Service Improvement:

We collect anonymous usage data to analyze and enhance our services continually. This information is used for statistical purposes and helps us in:

• Identifying areas for service improvement.
• Analyzing trends and usage patterns.
• Gathering demographic information about our user base.

Please be assured that we are committed to maintaining the privacy and security of your personal information. We do not sell, trade, or rent your information to third parties for marketing purposes.

4. Data Retention and Storage

At CODEAM LLC, we prioritize the privacy and security of your personal information. Our data retention and storage practices are designed to ensure that your data remains confidential and protected:

a. Data Retention:

We maintain your personal information only for the duration necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Once your data is no longer needed for its original intended purposes, it will be securely deleted or anonymized to protect your privacy.

b. Data Security:

We take comprehensive measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction. Our security protocols include encryption, regular security audits, and strict access controls to protect your information.

c. Third-Party Data Handling:

While we are committed to safeguarding your privacy, it's essential to note that third-party payment providers may collect and process payment information in accordance with their own privacy policies and security measures. We recommend reviewing their respective privacy policies to understand how they handle your payment data.
We are dedicated to maintaining the highest standards of data protection to ensure that your personal information remains secure and confidential.

5. Cookies and Tracking

CODEAM LLC employs cookies and tracking technologies to enhance your experience when using our website. This section provides information on how these technologies are used:

a. Cookies:

Our website may utilize cookies, which are small text files placed on your device. Cookies offer several advantages:

• Enhanced User Experience: Cookies enable us to remember your preferences and settings, making your visits to our website more convenient and personalized.

• Website Analytics: Cookies help us collect anonymous data on website traffic and usage patterns, enabling us to improve our services and user experience.

• Session Management: Some cookies are essential for session management, allowing you to navigate our website and access secure areas.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect your experience on our website, and certain features may not function correctly.

b. Tracking Technologies:

In addition to cookies, we may use other tracking technologies, such as web beacons and analytics tools, to collect information about your browsing behavior and usage patterns. These technologies help us:

• Website Improvement: By tracking user behavior, we can identify areas for improvement on our website and enhance its functionality.

• Statistical Analysis: We use data collected through tracking technologies for statistical analysis, allowing us to better understand how users interact with our website.

• Demographic Information: These technologies help us gather demographic information about our user base.

c. Third-Party Analytics:

We may employ third-party analytics services to track and analyze website usage. These third-party analytics providers may use cookies and other tracking technologies to collect data on our behalf. The information generated by these cookies is used for statistical purposes and helps us gain insights into how users interact with our website.

By using our website and services, you consent to the use of cookies and tracking technologies as described in this Privacy Policy. If you have any concerns about the use of cookies or tracking, please contact us for assistance.

6. Your Rights

At CODEAM LLC, we respect your privacy and are committed to ensuring that you have control over your personal information. This section outlines your rights regarding your data:

a. Access to Your Data:

You have the right to access the personal information we hold about you. As part of our commitment to transparency, we provide you with the means to access your data. Specifically, the following rights are available to you:

• Access to Personal Information: You can access the personal information we have collected about you by logging into your account on our website. This includes details such as your email address.

b. Deletion of Your Data:

You have the right to request the deletion of your personal information. If you wish to have your data removed from our records, you can do so by contacting our support team through your personal account.

Please note that some data may be retained for a reasonable period, as required by law or for legitimate business purposes. However, we will take all necessary steps to ensure that your personal information is deleted or anonymized in a secure manner.

c. Exercising Your Rights:

To exercise your rights as outlined in this section, please contact our support team through your personal account. We are committed to responding promptly to your requests and addressing any concerns you may have about your personal information.

Your privacy and the security of your data are of paramount importance to us, and we are dedicated to assisting you in maintaining control over your personal information.

7. Third-Party Services

At CODEAM LLC, we want to provide you with the best possible experience while using our services. To achieve this, we may collaborate with third-party services and applications. This section outlines the third-party services we use and how they impact your privacy:

a. strongSwan:

Android users have the option to configure VPN settings using the strongSwan Android app. strongSwan is an open-source, modular, and portable VPN solution. Please refer to the strongSwan license for more details: strongSwan License.

While we strive to ensure the security and privacy of your data when using our VPN service, please be aware that your usage of the strongSwan app is governed by its own terms of service and privacy policy. We recommend reviewing these documents to understand how strongSwan handles your data.

b. Cloud Payments:

To facilitate payments for our premium subscription services, we utilize the services of a third-party payment gateway called "Cloud Payments." Cloud Payments is a trusted payment provider. For detailed information about their data processing practices, please refer to their privacy policy: Cloud Payments Privacy Policy.

Please note that while we are committed to protecting your privacy throughout your experience on our website, the handling of payment information is subject to Cloud Payments' terms of service and privacy policy. We advise you to review these documents to understand how your payment data is managed.

c. Legal Compliance:

We want to assure you that we work only with reputable third-party services that are expected to adhere to strict data privacy and security standards. Nonetheless, it's essential to review the terms of service and privacy policies of these third parties to be fully informed about their practices.

d. Your Rights with Third-Party Services:

If you have concerns or questions about how your data is handled by third-party services, please contact the respective third party directly. They will be able to provide you with information on how to exercise your rights and address your privacy-related inquiries.

At CODEAM LLC, we prioritize your privacy and strive to work with trusted partners to ensure the security of your data when using our services.

8. Legal Basis for Data Processing

At CODEAM LLC, we are committed to processing your personal information in a lawful and transparent manner. This section outlines the legal basis on which we process your data:

a. User Agreement:

When you register and use our services, you enter into a user agreement with us. This agreement forms the legal basis for processing your personal information. By accepting our user agreement during registration, you provide your consent for us to collect and process your data as outlined in this Privacy Policy.

b. Consent:

In certain circumstances, we may rely on your explicit consent to process specific types of data or for specific purposes. When we request your consent, we will provide clear and comprehensive information about the data we intend to collect and the purpose for which it will be processed. You have the right to withdraw your consent at any time by contacting us through the methods outlined in this Privacy Policy.

c. Legal Obligations:

We may process your personal information to comply with legal obligations, such as tax or accounting requirements, or to respond to lawful requests from government authorities. In such cases, we will ensure that your data is processed in compliance with applicable laws and regulations.

d. Legitimate Interests:

In some instances, we may process your data based on our legitimate interests, provided that your fundamental rights and freedoms do not override these interests. Our legitimate interests may include improving our services, ensuring network security, and preventing fraud. We will always assess the impact on your privacy rights and only proceed with data processing when our legitimate interests are balanced with your rights and interests.

e. Contractual Necessity:

We process personal information that is necessary for the performance of a contract with you. For example, we use your email address for account management and communication related to our services.

f. Protecting Vital Interests:

In rare and critical situations, we may process personal data to protect vital interests, such as in cases involving life or death.

We are committed to processing your personal information in accordance with applicable data protection laws and ensuring that the legal basis for processing your data is clear and lawful.

9. Policy Changes

At CODEAM LLC, we are committed to transparency and keeping you informed about our privacy practices. This section outlines how we handle changes to our Privacy Policy:

a. Notification of Changes:

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices.
When we make significant changes to this policy, we will notify you via one of these channels:

• Email: We will send an email to the address associated with your account, notifying you of the changes.

• Website Announcement: We will post a prominent notice on our website to alert users to policy updates.

• Social Media Channels: We may use our official social media channels to announce policy changes and provide additional information.

b. Review of Policy:

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information. Your continued use of our services following the posting of any changes to this policy constitutes your acceptance of those changes.


c. Objecting to Changes:

If you do not agree with the changes to our Privacy Policy, you have the option to discontinue using our services. If you have any concerns or questions about policy changes, please feel free to contact us through the methods provided in this policy.

We are dedicated to maintaining transparency and ensuring that you have the information you need to make informed decisions about your privacy when using our services.

10. Contact Information

We value your privacy and are committed to addressing your privacy-related inquiries and concerns. This section provides you with the means to contact us:

a. Privacy-Related Inquiries:

If you have any questions, concerns, or requests related to your privacy, the information we collect, or the practices outlined in this Privacy Policy, please do not hesitate to contact us. We are here to assist you.

b. Contact Email Address:

You can reach us via email at: contact@codeam.uz

Email:

Please use this email address for privacy-related inquiries, as well as for any questions or concerns about your personal information.

c. Response Time:

We are committed to responding to privacy-related inquiries promptly and within a reasonable timeframe. Please note that response times may vary based on the complexity of the inquiry, but we will make every effort to address your concerns as quickly as possible.

11. Consent

By using the services provided by CODEAM LLC, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. Your use of our services is contingent upon your consent to the collection, processing, and storage of your personal information as outlined herein.

a. Voluntary Consent:

Your use of our services and the information you provide is entirely voluntary. You have the choice to:

• Accept or decline the terms and conditions of our user agreement.
• Provide or withhold consent for the collection, processing, and storage of your personal information.
• Exercise your rights as outlined in this Privacy Policy, including the right to access, modify, or delete your data.

b. Withdrawal of Consent:

If you have previously provided consent for the collection and processing of your personal information and wish to withdraw that consent, you may do so at any time. Withdrawing consent may impact your ability to use certain features of our services. To withdraw consent or for any related inquiries, please contact us through the methods provided in this policy.

c. Privacy Preferences:

We respect your preferences and offer options to manage your privacy settings when available. You have the choice to:

• Opt out of promotional communications.
• Manage your cookie preferences, as described in our "Cookies and Tracking" section.
• Exercise your rights as outlined in our "Your Rights" section.

We are committed to ensuring that your consent is informed, voluntary, and respected at all times. Your privacy is important to us, and we are dedicated to providing you with transparency and control over your personal information.

12. Language and Jurisdiction

a. Language:

This Privacy Policy is provided in the English language to ensure clarity and understanding. In the event of any discrepancy between the English version and any translated versions of this Privacy Policy, the English version shall prevail.

b. Jurisdiction:

This Privacy Policy and the practices outlined herein are governed by the laws and regulations of the Republic of Uzbekistan. Any disputes arising from or related to this Privacy Policy shall be subject to the jurisdiction of the competent courts in the Republic of Uzbekistan.

By using our services, you acknowledge and agree to be bound by the laws and jurisdiction specified in this Privacy Policy.